Resolve issues
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The Issue resolution module enables an admin to resolve issues logged by an agent. When issues are reported by an agent.
To resolve an issue, an agent can;
Navigate to the issue resolution module
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This module displays a list of issues/complaints that have been sent in by agents. |
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Fig. 1 - Showing a list of issues reported
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An admin is able to view details of the issue and respond to the sender. |